Not long ago I saw a brand post a picture on a social media platform. The picture wasn't anything fancy or special. It was actually kind of boring to be honest and the caption was just ordinary too. What struck me was the comments made.
The comments questioned the companies philosophy, loyalties, manufacturing and one of the commenters seemed to have been employed there. Lets' check that one to the disgruntled employee box.
I watched throughout the day to see what would happen and another person posted in agreement of the product judgement by an earlier post.
Yet as I kept checking back there was nothing from the company, no response at all. I checked at the end of the day and the only thing left was the original photo, the comments had all been deleted.
These things happen in social media so having the knowledge of how to deal with them helps everyone
So my question is this- What would you have done and how would you have handled the situation?
Weigh in below with your view. If you're shy send me an email (toddvendituoli@gmail.com) and I'll post your response anonymously.
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The comments questioned the companies philosophy, loyalties, manufacturing and one of the commenters seemed to have been employed there. Lets' check that one to the disgruntled employee box.
I watched throughout the day to see what would happen and another person posted in agreement of the product judgement by an earlier post.
Yet as I kept checking back there was nothing from the company, no response at all. I checked at the end of the day and the only thing left was the original photo, the comments had all been deleted.
These things happen in social media so having the knowledge of how to deal with them helps everyone
So my question is this- What would you have done and how would you have handled the situation?
Weigh in below with your view. If you're shy send me an email (toddvendituoli@gmail.com) and I'll post your response anonymously.
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